Article Submission Guidelines for Practice Management, EHR, Glaucoma, and Managed Care

Management Tip of the Week

Dr. Neil Gailmard, contributing editor and member of the Optometric Management Editorial Advisory Board, shares his valuable tricks of the trade in a weekly e-newsletter. Delivered free to your inbox each Wednesday, Management Tip of the Week offers unique and insightful practice management tips from one of the industry's most respected O.D.s.


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Launch Date: August 27, 2014
Tip Number: 649
In this final installment in my series on adding an associate, I will cover how to get the associate doctor to produce at a high level. We can measure production in various ways, but collected gross revenue and number of exams performed are the key indicators. I’ll also describe a few miscellaneous factors to consider when you bring on another doctor.
Launch Date: August 20, 2014
Tip Number: 648
In this third part of my series on adding an associate optometrist, I will cover how to transfer patients who have traditionally seen the senior doctor over to the new doctor.
Launch Date: August 13, 2014
Tip Number: 647
Last week, I wrote about the wonderful opportunity that exists for your practice when you can bring on an associate optometrist. In this article, I’ll cover additional details that will help you make your group practice a big success.
Launch Date: August 6, 2014
Tip Number: 646
For many optometrists who own practices, hiring an associate OD should be one of the ultimate goals. This is the first step in achieving the CEO of your practice model. Adding an associate allows you to quickly increase practice revenue and net income while allowing you to spend less time on patient care and more time on practice management.
Launch Date: July 30, 2014
Tip Number: 645
Optometrists occasionally ask me what to do about staff members who make errors. In some cases, it seems like a great many errors. The OD sometimes seems rather surprised and wonders how these mistakes can happen. I have to remind these colleagues that when we hire an optician, receptionist or office manager, we can’t expect perfection. They don’t know everything. It is the practice owner’s responsibility to provide training for staff members and that should continue for more than the first two weeks of employment. We will never completely eliminate mistakes because we are all human, but an ongoing training program can greatly reduce them.
Launch Date: July 23, 2014
Tip Number: 644
When I consult with optometrists, I often find that many of them do not look at financial reports very often. In this article, I will cover some financial data points that seem simple, but have some confusing details that I’m often asked about. I’ll cover additional metrics and reports in future tip articles.
Launch Date: July 16, 2014
Tip Number: 643
I realized that I have not written about customer service in a long time and that is unusual for me, so stick with me and read this tip because it is the most important topic there is for building a successful practice. It is important for all of us to revisit our own beliefs about customer service and then lead our staff teams to embrace it as well. If you don’t continue to make customer service the dominant factor in your office culture, service will decline. Complacency will set in. It takes an ongoing, renewed effort.
Launch Date: July 9, 2014
Tip Number: 642
I received a lot of reader email following an article that was published a few weeks ago: Tip #637, Routine Vision vs. Medical Eye Exams: Fees and Insurance. I appreciate the comments and support on this important topic. I mentioned a patient education form that we provide to patients at check-in in my practice that explains the difference between vision plans and medical insurance. Many readers requested a copy of this form, so I’ll provide it below.
Launch Date: July 2, 2014
Tip Number: 641
I believe in making my practice a great place to work. If employees have a high level of job satisfaction, they have better attitudes on the job. But there are a few situations where I believe the practice owner must set a firm policy and allow no exceptions. Personal smart phone usage by staff members is one of those situations.
Launch Date: June 25, 2014
Tip Number: 640
Most optometrists do very little marketing in their practices, but that really is something we should try to change. Most practices need more patients and we would be smart to not simply rely on vision plans to drive in patients. For independent private practice owners, your reputation in your community is extremely important to your success, but what are you doing to shape public opinion? Sure, the people who already come to your practice know you do a great job, but you need to attract the others as well.
Launch Date: June 18, 2014
Tip Number: 639
In my consulting work, I’m quite surprised at how infrequently optometrists measure and monitor their eyeglass prescription retention rate. The Management and Business Academy (MBA) Key Metrics report for 2013 shows that only 23% of ODs track their Rx capture rate! That is a very low number for a metric that is so important to practice revenue and profit. In this article, I’ll explain the two methods for measuring this data: one very easy and one a little more complex, but more accurate. I’ll also cover the norms for these metrics and what to do if your capture rate is too low.
Launch Date: June 11, 2014
Tip Number: 638
I have written many times about the need for optometrists and their staffs to be more efficient with eye exams. I know that concept can spark a negative response because it may seem like quality of care will be sacrificed or the doctor and staff will be stressed. That is simply a misconception, however. Neither of those factors has to be true. If you want to increase practice profit in this era of managed care and vision plans, let’s find a way to work faster, not harder.
Launch Date: June 4, 2014
Tip Number: 637
Optometrists are doing a much better job with the medical model of eye care, but this is still a sensitive area in practice management because patients naturally want some input into whether we bill their vision plan or medical insurance. Two major factors to consider are the exam fee structure and how to decide which insurance to bill. I’ll present an analysis of both these factors here, along with some tips on how to bill for the maximum fees without upsetting the patient.
Launch Date: May 28, 2014
Tip Number: 636
My column last week was about not selling your practice and not adding a partner too early. Adding an employed OD instead can change your exit strategy. I had some nice comments from readers on that article, but one colleague asked me to write about how to find the right doctor for the practice with an eye on reducing turnover and setting realistic expectations. I’ll cover that in this piece.
Launch Date: May 21, 2014
Tip Number: 635
Many optometrists who are at the midpoint in their career or later are worried about their exit strategy. Who will buy their practice? Should they get another OD in place now who might be able to buy the practice? In some cases, the practice owning OD is working too many hours and suffers from some degree of career burnout.
Launch Date: May 14, 2014
Tip Number: 634
We’ve all been there. Your staff asks about insurance when an appointment is scheduled by phone, but the patient says he doesn’t have a vision plan and insists the exam is just routine. Your office asks again at the appointment confirmation and again at check-in, but the answer is still no insurance. The exam is done and new glasses are ordered and the patient acts like all is well. But sometime later, maybe several weeks later, the patient (or the spouse) calls to say “Oh, darn! It turns out we did have vision insurance after all! Please file for my benefits and refund what we paid.”
Launch Date: May 7, 2014
Tip Number: 633
I wrote that title to get your attention, but I actually think it is nearly impossible to find a perfect manager. Of course, none of us are truly perfect in any endeavor, but even if we don’t take the term literally, I think great managers are made, not found.
Launch Date: April 30, 2014
Tip Number: 632
We all know that selling an annual supply of contact lenses is a good thing when we see patients for their annual exam, but most practices still do a rather poor job of this. I’m trying a new approach that is causing more patients to opt for the full year purchase.

Launch Date: April 23, 2014
Tip Number: 631
I have designed and used lens packages in my practice several times over the years, but I’ve never been completely happy with them until now. In some cases, I felt we were giving a discounted price for lens features that the patients would have happily bought at full price. In other cases, my optical staff would review all the lens features that are included in the package, only to have the patient say he wanted it, but would like to remove one item. Well, then it is not a package! We would end up going al a carte. Finally, I found that our packages revolved around presenting good, better, best options and I don’t really like that approach. I like my staff to just present the best products.
Launch Date: April 16, 2014
Tip Number: 630
A quick way to obtain a basic report card on your practice can be found by calculating the full-time equivalent (FTE) number of optometrists and staff members and then expressing those values in relation to financial production. I use the FTE numbers to get a rough idea if a practice is producing a high level of revenue (total sales) and also to determine if it has the correct number of employees. It’s really easy, so take a minute and do some rough calculations for your practice.
Launch Date: April 9, 2014
Tip Number: 629
A few weeks ago I wrote about the importance of staff training and I’ve had several colleagues ask how to handle the issue of wages and travel expense if employees are sent to major conferences that are out of town. I think sending one or two staff members to a major conference provides a level of training that can’t be matched in your office, plus the staff receive a huge morale boost for their career. The AOA, SECO, Vision Expo, AAO, and national alliance groups all put on outstanding meetings with world class speakers and a vendor exhibit area that is also educational.
Launch Date: April 2, 2014
Tip Number: 628
I received an email from a colleague who said he was one of those optometrists I mentioned at the end of last week’s Tip on time management who has abandoned staff meetings. He went on to ask what should go into a good staff meeting. He said he discusses practice metrics with his staff, but sometimes it feels there is nothing else to cover.
Launch Date: March 26, 2014
Tip Number: 627

If you feel time-crunched between seeing a large volume of patients and managing your practice, plus you would like to have a personal life, let me give you some tips on time management. It starts with changing your appointment schedule. With some organization, you can have a nicer life and make more money.

Launch Date: March 19, 2014
Tip Number: 626
I frequently work with optometrists, architects and frame display firms that are involved with optometric office design. I’ve also designed several different offices for my own practice over the years and lived with the results; some of it good and some not so much. Here is a summary of some of the key factors that I think make a good floor plan.
Launch Date: March 12, 2014
Tip Number: 625
I find very few optometrists actually know how much profit they make with the vision plans they accept. Oh, there is a vague feeling that it is not very much or that one plan is better than another, but when it comes to actual numbers, no one really has the facts. I understand this to some extent; after all, the payment systems are rather complex. Each vision plan has different fee maximums and there are product charge backs for some items while other parts of the lab bill are paid in full, invisibly.
Launch Date: March 5, 2014
Tip Number: 624
I’ve always had great pride in my staff; since opening my practice cold with one receptionist to the present day with a very large staff of opticians, technicians, front desk specialists and managers. I’m a teacher at heart and I’ve always worked to continuously train my staff in clinical eye care, optical dispensing and customer service. I’ve held staff meetings every week for over 30 years. I send staff to major conferences like Vision Expo or SECO as well as local meetings. I recently learned it is not enough. I need to do much more with staff training and if I do, I’m quite sure it will help my practice.
Launch Date: February 26, 2014
Tip Number: 623
Many optometric practices are set up to offer optical products at a few different levels of quality. It is often a good/better/best scenario for products like progressive lenses. We also see this in antireflective coatings. In many cases, lenses are presented to the patient in packages with several features bundled together and those may also be positioned as good/better/best or at least good/best.
Launch Date: February 19, 2014
Tip Number: 622
Optometrists, along with many other small businesses, are surveying their patients and customers more than ever before and that is a wonderful trend. Asking patients about their experience in your practice shows you care and the information you collect can help you to improve your services and your marketing. Email and the internet have made it much easier to conduct surveys and having the responses in electronic format allows you to analyze the data.
Launch Date: February 12, 2014
Tip Number: 621
Contact lenses have been at the core of advanced optometry since they first became popular in the 1950s and 60s. Optometrists pioneered the development and created the success that is enjoyed by so many people today. In spite of that leadership position, it seems to me that contact lens procedures have not changed much in the past 30 years. Contact lenses offer an excellent opportunity for profitability, but I think many ODs have lost their enthusiasm for this form of vision correction. It is time to rediscover the rewards of prescribing contact lenses. Embrace them and you will grow your practice.
Launch Date: February 5, 2014
Tip Number: 620
I study customer service and marketing in use by all kinds of companies, within the eye care industry and in my personal life. I learn a lot and it gives me ideas that can help my practice. One of my favorite fast food restaurants is Chic-fil-A. I was placing an order there recently and I said “Thank you” for something. The clerk used a phrase that I’ve heard many times by the staff at Chic-fil-A restaurants all over the country: “It is my pleasure.” This phrase is not unique to Chic-fil-A, of course. The Ritz Carlton organization made it famous and many other business use it as well, but I was impressed at how universally well-trained the servers at Chic-fil-A are. After all, most of the servers that I work with appear to be under age 20. And yet, they do not seem to forget and revert back to the more frequent response today when a customer says thank you, which is “no problem” or the popular alternative: “no worries”. And they sound natural when saying “my pleasure”; not forced or scripted, even though it obviously is.
Launch Date: January 29, 2014
Tip Number: 619
It is tempting for optometrists to acquire advanced diagnostic instruments and include the tests as part of their routine exam. This helps us to do what all business try to do: provide a better level of service and give your practice a competitive advantage. It would work very well if you could just raise your exam fee slightly and then everyone would benefit from receiving the special test at a very small cost. Some practices still function with this model, but with vision plans controlling a large and growing segment of routine vision care, raising the exam fee to cover the cost of a new procedure does not work. The more common approach is to offer the special screening test as an optional upgrade to the exam for an additional fee that is not covered by insurance. Each patient decides to opt in or not.
Launch Date: January 22, 2014
Tip Number: 618
Here is an interesting observation about the interrelationship of three extremely important factors that contribute to practice success. I have found that these three factors depend on each other a great deal and if you start with excellent customer service, you can increase patient demand and create a strong profit margin. These three factors continue to work in a circular manner: as one factor increases, the others increase as well.
Launch Date: January 15, 2014
Tip Number: 617
I recently received an email from an optometrist who asked an excellent question. It is one that I deal with fairly often, so I thought I would cover it here. The doctor started by correctly acknowledging that some important decisions, such as when to bring in an associate or whether it is smart to drop a vision plan, depend on how far out the practice is booked with appointments. Her question was how to apply that logic for a practice that preappoints, since her practice is always booked fairly solid for months in advance.
Launch Date: January 8, 2014
Tip Number: 616
Much of my work involves helping optometrists to be more efficient. If the practice happens to have enough patient demand so it is booked ahead even for a few days, the steps we take will instantly generate more gross and net income. If the practice is not booked ahead, greater efficiency still pays off because it allows the doctor to see the same number of patients in fewer days, leaving more time for other projects inside or outside of the practice.
Launch Date: January 1, 2014
Tip Number: 615
I want to wish all my colleagues who read this weekly publication a very happy, healthy and prosperous (let's not forget that one!) New Year. Thanks for your ongoing interest in reading this e-newsletter. My first article in this weekly series was published in January of 2002, so we have now completed twelve years together!
Launch Date: December 18, 2013
Tip Number: 614
I love technology and instrumentation in my practice. There are three good reasons why investing in clinical instrumentation provides a very good financial return.
Launch Date: December 11, 2013
Tip Number: 613
Most optometrists do very little marketing for their practices. While most of us don't need to do a lot or spend a lot on marketing, some effort is definitely needed to create growth in your practice. This article will provide a good review of the most successful marketing strategies. Discuss the following areas with a key staff member. You should be doing an excellent job in each category.
Launch Date: December 4, 2013
Tip Number: 612
Many optometrists and office managers don't get around to supervising staff members in action and giving them feedback on job performance.
Launch Date: November 27, 2013
Tip Number: 611

Launch Date: November 20, 2013
Tip Number: 610

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Tip Number: 609

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Tip Number: 608

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Tip Number: 607

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Tip Number: 606

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Tip Number: 604

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Tip Number: 603

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Tip Number: 600

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Tip Number: 598

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Tip Number: 597

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Tip Number: 596

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Tip Number: 594

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Tip Number: 593

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Tip Number: 592

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Tip Number: 591

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Tip Number: 589

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Tip Number: 588

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Tip Number: 587

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Tip Number: 586

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Tip Number: 585

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Tip Number: 584

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Tip Number: 583

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Tip Number: 582
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Tip Number: 581
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Tip Number: 580
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Tip Number: 579
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Tip Number: 578
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Tip Number: 577
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Tip Number: 576
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Tip Number: 575

Launch Date: March 13, 2013
Tip Number: 574
Many companies and staff members say they go the extra mile for the customer, but it is far more effective to go the extra inch.
Launch Date: March 6, 2013
Tip Number: 573
Many optometrists are concerned about the future of their practices because internet vendors of prescription eyeglasses are a formidable threat.
Launch Date: February 27, 2013
Tip Number: 572
If you want to make your practice more successful, start by emulating other successful practices.
Launch Date: February 20, 2013
Tip Number: 571
After going through the process of advertising the position available, reviewing resumes and interviewing candidates, we all make the best selection we can. So how do you decide how much to offer?
Launch Date: February 13, 2013
Tip Number: 570
Checking-out may not get the attention it deserves from doctors because it does not slow down their patient flow and they have generally moved on to the next patient, but there are two big reasons why you should still care.
Launch Date: January 30, 2013
Tip Number: 568
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Tip Number: 567
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Tip Number: 566
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Tip Number: 361
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Tip Number: 360
Launch Date: December 17, 2008
Tip Number: 359
Launch Date: December 10, 2008
Tip Number: 358
Launch Date: December 3, 2008
Tip Number: 357
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Tip Number: 356
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Tip Number: 355
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Tip Number: 354
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Tip Number: 353
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Tip Number: 349
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Tip Number: 348
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Tip Number: 347
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Tip Number: 346
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Tip Number: 345
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Tip Number: 343
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Tip Number: 342
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Tip Number: 341
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Tip Number: 340
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Tip Number: 339
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Tip Number: 338
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Tip Number: 337
Launch Date: July 9, 2008
Tip Number: 336
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Tip Number: 335
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Tip Number: 334
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Tip Number: 333
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Tip Number: 332
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Tip Number: 331
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Tip Number: 330
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Tip Number: 329
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Tip Number: 328
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Tip Number: 327
Launch Date: April 30, 2008
Tip Number: 326
Launch Date: April 23, 2008
Tip Number: 325
Launch Date: April 16, 2008
Tip Number: 324
Launch Date: April 9, 2008
Tip Number: 323
Launch Date: April 2, 2008
Tip Number: 322
Launch Date: March 26, 2008
Tip Number: 321
Launch Date: March 19, 2008
Tip Number: 320
Launch Date: March 12, 2008
Tip Number: 319
Launch Date: March 5, 2008
Tip Number: 318
Launch Date: February 27, 2008
Tip Number: 317
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Tip Number: 316
Launch Date: February 13, 2008
Tip Number: 315
Launch Date: February 6, 2008
Tip Number: 314
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Tip Number: 313
Launch Date: January 23, 2008
Tip Number: 312
Launch Date: January 16, 2008
Tip Number: 311
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Tip Number: 310
Launch Date: January 2, 2008
Tip Number: 309
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Tip Number: 308
Launch Date: December 12, 2007
Tip Number: 307
Launch Date: December 5, 2007
Tip Number: 306
Launch Date: November 28, 2007
Tip Number: 305
Launch Date: November 21, 2007
Tip Number: 304
Launch Date: November 14, 2007
Tip Number: 303
Launch Date: November 7, 2007
Tip Number: 302
Launch Date: October 31, 2007
Tip Number: 301
Launch Date: October 24, 2007
Tip Number: 300
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Tip Number: 299
Launch Date: October 10, 2007
Tip Number: 298
Launch Date: October 3, 2007
Tip Number: 297
Launch Date: September 26, 2007
Tip Number: 296
Launch Date: September 19, 2007
Tip Number: 295
Launch Date: September 12, 2007
Tip Number: 294
Launch Date: September 5, 2007
Tip Number: 293
Launch Date: August 29, 2007
Tip Number: 292
Launch Date: August 22, 2007
Tip Number: 291
Launch Date: August 15, 2007
Tip Number: 290
Launch Date: August 8, 2007
Tip Number: 289
Launch Date: August 1, 2007
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Launch Date: July 25, 2007
Tip Number: 287
Launch Date: July 18, 2007
Tip Number: 286
Launch Date: July 11, 2007
Tip Number: 285
Launch Date: June 27, 2007
Tip Number: 284
Launch Date: June 20, 2007
Tip Number: 283
Launch Date: June 13, 2007
Tip Number: 282
Launch Date: June 6, 2007
Tip Number: 281
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Tip Number: 280
Launch Date: May 23, 2007
Tip Number: 279
Launch Date: May 16, 2007
Tip Number: 278
Launch Date: May 9, 2007
Tip Number: 277
Launch Date: May 2, 2007
Tip Number: 276
Launch Date: April 25, 2007
Tip Number: 275
Launch Date: April 18, 2007
Tip Number: 274
Launch Date: April 11, 2007
Tip Number: 273
Launch Date: April 4, 2007
Tip Number: 272
Launch Date: March 28, 2007
Tip Number: 271
Launch Date: March 21, 2007
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Launch Date: March 14, 2007
Tip Number: 269
Launch Date: March 7, 2007
Tip Number: 268
Launch Date: February 28, 2007
Tip Number: 267
Launch Date: February 21, 2007
Tip Number: 266
Launch Date: February 14, 2007
Tip Number: 265
Launch Date: February 7, 2007
Tip Number: 264
Launch Date: January 31, 2007
Tip Number: 263
Launch Date: January 24, 2007
Tip Number: 262
Launch Date: January 17, 2007
Tip Number: 261
Launch Date: January 10, 2007
Tip Number: 260
Launch Date: January 3, 2007
Tip Number: 259
Launch Date: December 27, 2006
Tip Number: 258
Launch Date: December 20, 2006
Tip Number: 257
Launch Date: December 13, 2006
Tip Number: 256
Launch Date: December 6, 2006
Tip Number: 255
Launch Date: November 29, 2006
Tip Number: 254
Launch Date: November 22, 2006
Tip Number: 253
Launch Date: November 15, 2006
Tip Number: 252
Launch Date: November 8, 2006
Tip Number: 251
Launch Date: November 1, 2006
Tip Number: 250
Launch Date: October 25, 2006
Tip Number: 249
Launch Date: October 18, 2006
Tip Number: 248
Launch Date: October 11, 2006
Tip Number: 247
Launch Date: October 4, 2006
Tip Number: 246
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Tip Number: 245
Launch Date: September 20, 2006
Tip Number: 244
Launch Date: September 13, 2006
Tip Number: 243
Launch Date: September 6, 2006
Tip Number: 242
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Tip Number: 241
Launch Date: August 23, 2006
Tip Number: 240
Launch Date: August 16, 2006
Tip Number: 239
Launch Date: August 9, 2006
Tip Number: 238
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Tip Number: 237
Launch Date: July 26, 2006
Tip Number: 236
Launch Date: July 19, 2006
Tip Number: 235
Launch Date: July 12, 2006
Tip Number: 234
Launch Date: July 5, 2006
Tip Number: 233
Launch Date: June 28, 2006
Tip Number: 232
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Tip Number: 231
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Tip Number: 230
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Tip Number: 229
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Tip Number: 228
Launch Date: May 24, 2006
Tip Number: 227
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Tip Number: 226
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Tip Number: 224
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Tip Number: 223
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Tip Number: 222
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Tip Number: 219
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Tip Number: 217
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Tip Number: 216
Launch Date: March 1, 2006
Tip Number: 215
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Tip Number: 214
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Tip Number: 213
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Tip Number: 210
Launch Date: January 18, 2006
Tip Number: 209
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Tip Number: 208
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Tip Number: 206
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Launch Date: December 14, 2005
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Launch Date: December 7, 2005
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Launch Date: November 30, 2005
Tip Number: 202
Launch Date: November 23, 2005
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Tip Number: 200
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Tip Number: 199
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Tip Number: 93
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Tip Number: 75
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Launch Date: March 19, 2003
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Tip Number: 58
Launch Date: February 19, 2003
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Launch Date: January 29, 2003
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Launch Date: January 22, 2003
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Tip Number: 52
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Launch Date: December 18, 2002
Tip Number: 48
Launch Date: December 11, 2002
Tip Number: 47
Launch Date: December 4, 2002
Tip Number: 46
Launch Date: November 27, 2002
Tip Number: 45
Launch Date: November 13, 2002
Tip Number: 43
Launch Date: November 6, 2002
Tip Number: 42
Launch Date: October 30, 2002
Tip Number: 41
Launch Date: October 23, 2002
Tip Number: 40
Launch Date: October 16, 2002
Tip Number: 39
Launch Date: October 9, 2002
Tip Number: 38
Launch Date: October 2, 2002
Tip Number: 37
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Tip Number: 36
Launch Date: September 18, 2002
Tip Number: 35
Launch Date: September 11, 2002
Tip Number: 34
Launch Date: September 4, 2002
Tip Number: 33
Launch Date: August 28, 2002
Tip Number: 32
Launch Date: August 21, 2002
Tip Number: 31
Launch Date: August 14, 2002
Tip Number: 30
Launch Date: August 7, 2002
Tip Number: 29
Launch Date: July 31, 2002
Tip Number: 28
Launch Date: July 24, 2002
Tip Number: 27
Launch Date: July 17, 2002
Tip Number: 26
Launch Date: July 10, 2002
Tip Number: 25
Launch Date: July 3, 2002
Tip Number: 24
Launch Date: June 26, 2002
Tip Number: 23
Launch Date: June 19, 2002
Tip Number: 22
Launch Date: June 12, 2002
Tip Number: 21
Launch Date: June 5, 2002
Tip Number: 20
Launch Date: May 29, 2002
Tip Number: 19
Launch Date: May 22, 2002
Tip Number: 18
Launch Date: May 15, 2002
Tip Number: 17
Launch Date: May 8, 2002
Tip Number: 16
Launch Date: May 1, 2002
Tip Number: 15
Launch Date: April 24, 2002
Tip Number: 14
Launch Date: April 17, 2002
Tip Number: 13
Launch Date: April 10, 2002
Tip Number: 12
Launch Date: April 3, 2002
Tip Number: 11
Launch Date: March 27, 2002
Tip Number: 10
Launch Date: March 20, 2002
Tip Number: 9
Launch Date: March 13, 2002
Tip Number: 8
Launch Date: March 6, 2002
Tip Number: 7
Launch Date: February 27, 2002
Tip Number: 6
Launch Date: February 20, 2002
Tip Number: 5
Launch Date: February 13, 2002
Tip Number: 4
Launch Date: February 6, 2002
Tip Number: 3
Launch Date: January 30, 2002
Tip Number: 2
Launch Date: January 23, 2002
Tip Number: 1

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