Optometric Management Tip # 576   -   Wednesday, March 27, 2013
Staff Late for Work Again?

I've consulted with many ODs lately who have raised the issue of staff members chronically arriving late for work. It may be just a coincidence, but I also believe that society in general has become more tolerant of being late for appointments and events. Patients seem to arrive late for appointments more frequently and people in general seem to have less concern over running late. Of course we can't change societal trends, but we can adopt and enforce standards in our practices.

I don't think it is good for the practice culture for staff members to routinely arrive late for work. It fosters a sense of not caring about others. It creates ill-will among co-workers who have to cover for the late person. If your practice has been tolerant of some frequently late arrivers, I think it is time to change the rules and enforce them. I'll show you how.

A check list
Here are some points to consider as you adopt a new approach to staff punctuality in the office. I realize that many doctors and managers want to be a good boss and treat staff well, but letting some people arrive late is not treating the others well. Your good employees will appreciate your effort to make the workplace fair.
Best wishes for continued success,

Neil B. Gailmard, OD, MBA, FAAO
Chief Optometric Editor, Optometric Management