If you are having trouble viewing this email, please use the address below:
 By Neil B. Gailmard, OD, MBA, FAAO, Editor August 18, 2004 - Tip #135 
 Contact Dr. Gailmard | Subscribe | Archives | Print this issue Visit: optometricmanagement.com 
The Contact Lens Evaluation Fee

  Sponsor: VISTAKON®
More Selection, More Fits
Research shows color selection is the No. 1 reason patients give for trying a particular brand of color contact lens. ACUVUE® 2 COLOURS TM Brand Contact Lenses give patients the selection they're seeking, while also giving them a comfortable lens with easy handling, from a brand they know and trust. Our colors, including Chestnut Brown, Sapphire Blue and Hazel Green, along with the expanded parameters of the ACUVUE® 2 COLOURS TM Brand, provide a great opportunity for Eye Care Professionals to give patients the exact fit and color they're looking for.
Additional Information

If you aren't currently charging an additional fee for annual examinations of contact lens patients, it is worthwhile to reconsider this approach. In my early years of practice, I didn't see the need for an additional CL evaluation fee, unless I changed the design of the lenses. I charged a high fee for the comprehensive eye exam, and a CL fitting fee when I changed the fit. I reasoned that I performed K-readings and a slit lamp exam on all patients, so it was really not that much more work to examine a CL wearer than a non-CL wearer. Here are some of the reasons that changed my mind.

For purposes of this article, I'll define a
CL Evaluation as checking the fit of an existing pair of contact lenses at a routine eye exam and renewing the contact lens Rx. A CL Fitting is a more complex diagnostic service, which involves changing an existing CL design or prescribing lenses for the first time. A CL fitting typically would include follow-up visits, where a CL evaluation would not. A CL fitting would often have 3 or 4 different fee levels, based on complexity and time predicted. The lowest fitting fee would be for a simple re-fit, and the highest would be for a complex case such as bifocal or keratoconus.

Reasons to charge a separate CL Evaluation fee
  • Vision insurance plans allow us to charge extra for the CL evaluation during a regular exam. If you accept vision plans, this is reason enough. Vision plans often limit the fees that can be charged for exams and materials, and these required discounts are steep. We must charge vision plan patients when we are permitted to do so - even though we must also charge private patients for that same service.
  • The prevalence of CL evaluation fees has grown to become the norm in optometry. I would not usually do things just because everyone else does, but our practices exist in a marketplace, and charging an extra CL evaluation fee is easier to implement when it's common practice. Call around and ask for exam fee information in your community and see for yourself.
  • Topography has become a routine procedure in my practice for all contact lens patients on an annual basis. This sophisticated test lets me provide the best care by monitoring corneal integrity and the lens-cornea fitting relationship. I believe in charging for special services like this, and I review the corneal maps with the patient. Topography is a requirement for CL patients, and that test alone justifies the CL evaluation fee.
  • We fit disposable lenses and that prescription needs to be renewed each year. There is added responsibility now, compared with the old days when contacts might continue to be worn for several years.
  • Profit margins have eroded in CL materials, so the service fee that was formerly built into the lens price must be replaced with higher professional fees.
  • We do more tests and evaluate more things on contact lens wearers, even with instruments that we use on all patients. There is often a regular refraction plus an over-refraction; there is often a slit lamp exam with lenses on and off and with fluorescein; the case history is more involved and patient education is more extensive.
Communicating with patients about the fee

Colleagues have asked me how to handle the occasional confrontation with patients who don't want to pay the CL evaluation fee when they are checking out at the front desk. Of course, all staff should know and be able to articulate what services are provided for the fee - topography, slit lamp exam, over-refraction and renewal of the CL Rx are appropriate to explain. But if a patient questioned the CL evaluation fee at my front desk, I would tell my staff that they didn't do a proper job when they scheduled the appointment.

I believe in never asking for money unless you've told the patient in advance that it would be expected. In the case of exam services that means the receptionist must find out if the patient wears contact lenses, find out if he has a vision plan that we accept, then state the exam fee and the CL evaluation fee - even if the patient doesn't ask about it! If your business office staff does this 100% of the time, no one will be standing at your front desk unable to pay, and your private pay accounts receivable will become very small.
What to charge

The amount to charge for the CL evaluation fee is a personal decision, but I would look at it in relation to the comprehensive eye exam fee. It certainly would be less than that amount. I have found that the CL evaluation fee is often about 25% of the exam fee. For example, an OD who charges $120 for a comprehensive eye exam would have a CL evaluation fee of $30.

Best wishes for continued success,

Read Past Tips Neil B. Gailmard, OD, MBA, FAAO
Editor, Optometric Management Tip of the Week

A Proud Supporter of

Send questions and comments to neil@gailmard.com.

Dr. Gailmard offers consulting services to eye care professionals through Prima Eye Group; information is available at www.primaeyegroup.com.
Advertiser Disclaimer: ACUVUE® 2 COLOURS TM is a registered trademark of Johnson & Johnson Vision Care, Inc. © JJVCI 2003. All Rights Reserved.

Please Note: The views expressed in Management Tip of the Week do not necessarily reflect those of the sponsor.

Click to open a printer-friendly version of this tip.
Published by PentaVision LLC Copyright © 2002 - 2016 PentaVision LLC. All Rights Reserved.

If you prefer not to receive e-mail, please use the following link to remove your e-mail address from this list: Unsubscribe
This message was transmitted by PentaVision LLC, 321 Norristown Road, Suite 150, Ambler, PA 19002 | 215-628-6550
View the PentaVision LLC Privacy Policy | Contact Us
Please make sure our e-mail messages don't get marked as spam by adding visioncareprofessionalemail.com to your "approved senders" list. Please do not reply to this e-mail message.