If you are having trouble viewing this email, please use the address below:
http://www.optometricmanagement.com/mtotw/tip_new.asp?tip=2
 
 
 By Neil B. Gailmard, OD, MBA, FAAO, Editor January 30, 2002 - Tip #2 
 Contact Dr. Gailmard | Subscribe | Archives | Print this issue Visit: optometricmanagement.com 
 
Pagers as In-office Signal System


  Sponsor: ACUVUE®
In 2002, VISTAKON®, Division of Johnson & Johnson Vision Care, Inc., will continue to implement its "Innovation Platform"-a series of programs designed to stimulate growth in the eye care industry and elevate the role of the Eye Care Professional. The Innovation Platform includes new product rollouts, expanded educational programs, and improved business policies that facilitate more responsible and responsive eye care practices. In addition, high-profile advertising and sponsorship campaigns will focus consumer attention on the value of ACUVUE® Brand Contact Lenses and the importance of scheduling regular visits with an ECP.
Additional Information

There are several systems available to assist with in-office communication of doctors and staff, from colored lights and audible tones to colored flags mounted outside exam room doors. These can work, but the simple, standard beeper offers some great benefits when used inside the office to notify the doctor that the next patient is ready to be seen. We have used this for many years in our multi-doctor office - but it would work equally well in any practice where technicians perform pre-testing and the doctor works between two or more exam rooms.

The doctor uses a standard numeric paging device, which works with a local phone number. The cost is nominal - about $10 per month. The pager can be used for typical business and personal use. They work great for after-hours doctor on-call duties, and if our office needs to speak to a doctor when he or she is out of the office. But these are side benefits.

The main use of pagers in our practice is to signal a doctor that his next patient is ready. It reaches the doctor in any location in the office, and it does so silently when placed on vibrator mode. The optometric technician who has just completed the pre-test data collection initiates the page. All office phones are programmed on speed-dial with the pager number of each doctor, so placing the call is a snap. When the tech hears the message tone, she enters the exam room number where the patient is waiting and hangs up. The doctor receives the page in about two minutes.

We hate to make patients wait in our office, so just knowing the next patient is waiting is very helpful. Quite often, the page is received when I am in the other exam room, seeing another patient. I simply hit the pager button to stop the silent signal. I don't even need to look at the display - I know what it means. I can now make on the spot decisions to improve patient flow. I may decide I am at a good point to instill mydriatic drops and finish this patient later, or I may ask my tech to apply diagnostic contact lenses, or I may be nearly done and I will just finish up. On the other hand, if I'm working with a patient and haven't been paged, I know I have plenty of time.

Try it - you will find your office is more efficient and your patient satisfaction ratings will improve.


Best wishes for continued success,

Read Past Tips Neil B. Gailmard, OD, MBA, FAAO
Editor, Optometric Management Tip of the Week


A Proud Supporter of

Send questions and comments to neil@gailmard.com.

Dr. Gailmard offers consulting services to eye care professionals through Prima Eye Group; information is available at www.primaeyegroup.com.

Please Note: The views expressed in Management Tip of the Week do not necessarily reflect those of the sponsor.

Click to open a printer-friendly version of this tip.
Published by PentaVision LLC Copyright © 2002 - 2014 PentaVision LLC. All Rights Reserved.


If you prefer not to receive e-mail, please use the following link to remove your e-mail address from this list: Unsubscribe
This message was transmitted by PentaVision LLC, 321 Norristown Road, Suite 150, Ambler, PA 19002 | 215-646-8700
View the PentaVision LLC Privacy Policy | Contact Us
Please make sure our e-mail messages don't get marked as spam by adding visioncareprofessionalemail.com to your "approved senders" list. Please do not reply to this e-mail message.