Article Date: 2/1/2013

Dry Eye Treatment Compliance

Dry Eye Treatment Compliance

What to say to get these patients to adhere to your prescribed treatment(s)

DONALD R. KORB, O.D., F.A.A.O.

Welcome to the encyclopedia of patient scripts, or “Scriptopesdia,” where you, our readers, submit specific scripts that you or your staff have used with great success in your practice.

Each script is presented with the goal of either increasing patient education or the dispensing of a product or service.

We understand that what you are doing may be working really well in your practice, but maybe you’d like to try these scripts to see whether they can make you even more successful. (Couldn’t hurt, right?)

This month’s topic: Instilling dry eye disease treatment compliance.

Why it Works:

The dentist analogy, describing DED’s seriousness and outlining the specific consequences of non-compliance are all relatable to patients. Reinforcing the “dentist” message at each and every follow-up appointment, in addition to explaining that time to recovery is relative, boosts the message.

DO YOU HAVE A SCRIPT, IDEA OR COMMENT? PLEASE SUBMIT TO JENNIFER KIRBY, SENIOR EDITOR OF OPTOMETRIC MANAGEMENT, AT JENNIFER.KIRBY@SPRINGER.COM FOR POSSIBLE PUBLICATION. OM OFFERS AN HONORARIUM FOR PUBLISHED SUBMISSIONS.



Optometric Management, Issue: February 2013, page(s): 64