Article Date: 4/1/2013

Patient Check-in

Patient Check-in

A front-desk staff script to personalize the patient visit.

“GOOD SCRIPTS ARE HARD TO FIND” — DANIEL CRAIG

Welcome to the encyclopedia of patient scripts, or “Scriptopedia,” where you, our readers, submit specific scripts that you or your staff have used with great success in your practice.

Each script is presented with the goal of either increasing patient education or the dispensing of a product or service.

We understand that what you’re doing may be working really well in your practice, but maybe you’d like to try these scripts to see whether they can make you even more successful. (Couldn’t hurt, right?)

This month’s topic: what your front-desk staff should say to patients when they present.

Why it Works:

This script shows that you, the doctor, intend on customizing the visit to the patient, providing that personal touch that creates patient loyalty and patient referrals right from the get-go. Maintain that personalized service in every remaining patient touch point for success.

Action

Good morning/afternoon. To streamline your visit today, please fill in this brief questionnaire as to the reason for your visit and any hobbies or special visual needs that you have.

Upcoming Topics:

MAY: Topography and Contact Lens Fitting

JUNE: Talking Refraction vs. Prescription

JULY: Infectious Disease

DO YOU HAVE A SCRIPT, IDEA OR COMMENT? PLEASE SUBMT TO JENNIFER KIRBY, SENIOR EDITOR OF OPTOMETRIC MANAGEMENT, AT JENNIFER.KIRBY@SPRINGER.COM FOR POSSIBLE PUBLICATION. OM OFFERS AN HONORARIUM FOR PUBLISHED SUBMISSIONS.



Optometric Management, Volume: 48 , Issue: April 2013, page(s): 50