Article Date: 6/1/2001

Practice Pulse: Management Tip of the Month
What You Really Mean
By Mark R. Sukoenig, O.D., Syracuse, N.Y.

We all have our own style for communicating with patients. But, after many years in practice, I've found some key methods for breaking down complex ophthalmic terms or procedures into simple descriptions so that patients can understand what I mean or why I'm doing what I'm doing.

The following descriptions have helped eliminate those blank stares I used to get from patients. Try them on yours.



Optometric Management, Issue: June 2001