• I’ve designated our drive-up window as a point of contact. We are fortunate to have a drive-up window that we use for drop-offs and pick-ups of eyeglasses, contact lenses and solutions. Since the advent of the coronavirus pandemic, when materials are ready for pickup, patients must use drive-up, as opposed to it being an option before.
• My staff and I have made sure to keep waiting areas as desolate as possible. Patients are encouraged to wait in their vehicles until we call them to communicate that an exam room is ready. Only the patient is allowed in the exam room, unless there are extenuating circumstances, such as in the case of the patient being a very young child or in need of a translator, and family members are told to wait in the car. Thus far, patients have been understanding and respectful of these procedures. They understand that these are difficult times, are grateful we’re open and providing much needed services.
— Sheldon Kreda, O.D., F.A.A.O., editorial board member
Drive-up window at Kreda Eye Care in Florida.
Image courtesy of Dr. Sheldon Kreda