Clinical Scorecard: Providing Recommended Criteria for Using Artificial Intelligence

At a Glance

Key Highlights

• AI should enhance patient care and practice management by automating routine tasks and improving workflow efficiency.
• Implementing AI allows optometrists to see more patients effectively without increasing burnout by improving clinic efficiency.
• Consider logistics, investment, customer service, and ROI before adopting AI; protect patient data and understand its value.

Guideline-Based Recommendations

Diagnosis

• Use AI tools to analyze patient data and identify missed opportunities in care.

Management

• Automate routine tasks and documentation to reduce double data entry and improve practice efficiency.
• Leverage AI chatbots and phone call analysis to enhance patient communication and service.

Monitoring & Follow-up

• Evaluate AI technology for customer service support and return on investment regularly.

Risks

• Avoid burnout by ensuring AI improves efficiency without simply increasing patient volume unsustainably.
• Protect patient data; do not give it away for free and use it effectively to benefit the practice.

Patient & Prescribing Data

Patients receiving eye care in AI-enhanced optometric practices

AI integration aims to improve patient experience and care delivery efficiency without compromising quality.

Clinical Best Practices

• View your practice as a technology-driven business to facilitate AI adoption.
• Use AI to complement human tasks, allowing clinicians to focus on patient care.
• Assess cost-benefit by considering the cost of not implementing AI versus the investment required.
• Ensure AI tools have adequate customer support and align with practice goals.

References

• 2025 SECO Presentation by Brianna Rhue, OD, FAAO, FSLS